Last Updated: July 28, 2026

At Bosphora, we are committed to delivering your orders safely and efficiently. Please review the following Shipping Policy before placing an order.

1. Shipping Coverage

Bosphora currently ships to available delivery regions displayed during checkout.

Shipping availability may change without prior notice depending on:

  • Delivery limitations,
  • Carrier availability,
  • Product restrictions,
  • Operational requirements.

International shipping options may become available in the future.

2. Processing Times

Orders are generally processed within one (1) to five (5) business days unless otherwise stated.

Processing times may vary due to:

  • High order volumes,
  • Product availability,
  • Seasonal demand,
  • Holidays,
  • Inventory updates,
  • Additional payment verification requirements.

Business days exclude weekends and public holidays.

3. Estimated Delivery Times

Estimated delivery dates are provided for informational purposes only and are not guaranteed unless otherwise expressly stated.

Delivery timelines may vary based on:

  • Delivery location,
  • Product dimensions,
  • Carrier performance,
  • Weather conditions,
  • Customs procedures,
  • Manufacturing schedules.

Unexpected delays may occasionally occur despite our best efforts.

4. Furniture Deliveries

Certain furniture products require specialized delivery services due to their size and weight.

Customers are responsible for ensuring:

  • Delivery access is available,
  • Building entrances are accessible,
  • Stairways and elevators are suitable,
  • Accurate delivery information has been provided.

Additional charges may apply if:

  • Redelivery becomes necessary,
  • Delivery cannot be completed due to access restrictions,
  • Incorrect delivery information is provided.

5. Partial Shipments

Where operationally necessary, Bosphora reserves the right to deliver products included in the same order separately.

Customers will not be charged additional shipping fees solely because an order has been partially shipped unless expressly communicated during checkout.

6. Pre-Orders & Backorders

Certain products may occasionally be offered as:

  • Pre-orders,
  • Backorders,
  • Limited production items.

Estimated delivery dates provided for such products are approximate and may be subject to change.

Customers will be informed whenever significant delays occur.

7. Delivery Responsibilities

Customers are responsible for:

  • Providing accurate delivery information,
  • Being reasonably available to receive deliveries,
  • Inspecting products upon delivery whenever possible.

Failure to receive deliveries may result in:

  • Additional shipping fees,
  • Storage fees,
  • Redelivery charges.

8. Damaged Deliveries

If your order arrives damaged, please notify us within forty-eight (48) hours of delivery.

Customers may be requested to provide:

  • Photographs of the damaged product,
  • Photographs of the packaging,
  • Order information.

Please retain all packaging materials until your request has been reviewed whenever possible.

9. Delivery Delays

Bosphora shall not be liable for delays arising from circumstances beyond our reasonable control including:

  • Severe weather conditions,
  • Transportation disruptions,
  • Carrier delays,
  • Customs inspections,
  • Public emergencies,
  • Force majeure events.

While we strive to provide accurate delivery estimates, delivery dates cannot always be guaranteed.

10. Failed Deliveries

If delivery cannot be completed because of:

  • Incorrect addresses,
  • Customer unavailability,
  • Delivery refusals,
  • Access restrictions.

Additional charges may apply before reshipment arrangements are made.

11. Lost Packages

Should a shipment become lost during transit, Bosphora will cooperate with the applicable shipping carrier to investigate the matter.

Resolution timelines may vary depending on carrier policies and shipping circumstances.

Refunds or replacements, where applicable, will be handled in accordance with our Refund Policy and applicable consumer protection laws.

12. Shipping Fees

Shipping fees are calculated during checkout whenever applicable.

Shipping promotions may be modified or discontinued at any time without prior notice unless otherwise required by law.

13. Contact Information

Bosphora

Website: bosphoraistanbul.com

E-mail: info@bosphoraistanbul.com

Phone: +1 (514) 589-9848